Beacon Hill COVID-19 Protocols

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UPDATED 06/26/2020
For more information, please continue to watch this web page, or call our dedicated hotline at:

(616) 734-9544

We are taking every precaution to ensure the health and safety of you and your loved ones. We would like to reassure you that our residents and employees health and safety are our number one priority and we are doing everything we can to ensure everyone at Beacon Hill stays healthy. We are keeping up with all new information coming out and we’ll be sure to share it with you.

Many people are concerned about what to do about the COVID-19 virus (or Coronavirus). Please be assured that we have been working quickly to put safety measures in place.

FAQs

Where can I find the latest information on COVID-19?

  • For information specific to Beacon Hill, please check back for updates on this page
  • For information on COVID-19 in the entire United States, visit the CDC website

For Residents of 1845

Residents at 1845 Boston St are required to remain in the building, with the exception of health appointments and medical emergencies. 
   
We are pursuing all efforts to open up lines of communication to make residents feel more connected to and supported by their family and friends outside of Beacon Hill. We are increasing our Life Enrichment staff to provide one-on-one activity, like spiritual discussion, reminiscing, providing enrichment tools through books, reading aloud, magazines, activity books, puzzles, coloring pages, playing card games, virtual family visit set-up, and coordination of family phone calls. We’ll be providing increased access to family members through additional phone calls and video chats.
   
Compassionate visits will continue; the visitor will be screened and given access for a visit in the resident’s room to provide comfort for both the family and resident. Compassionate visits will be approved and coordinated by Amanda Daggett, Director of Nursing on a case-by-case basis. Chaplain Travis will also be available to the family. At Beacon Hill, our residents’ physical, mental, and spiritual health is our top priority, and we will continue to keep our residents connected to the outside world.
   
Because we know how the virus spreads, we also know the best ways to prevent it. Residents in Assisted Living, Skilled Nursing and Memory Support are going through routine assessment on a daily basis by the clinical care team.
  • We have recently added an oxygen saturation level assessment twice daily to monitor for “silent hypoxia” which studies are showing to be a potential early symptom.
  • All resident and visitor COVID-19 screenings have been updated to meet the newest CDC recommendations for symptom monitoring.
  • We are continuing to monitor physical health and psychosocial well-being as we know how important social engagement is to overall well-being of a person. We’ve added more muscle building activities, added an afternoon snack cart, changed the food delivery containers to keep food hotter for longer, and updated our pantries with a wide variety to choose from.
  • We now have a means to commercially decontaminate N95 respirators.

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For Residents of 1919

Starting June 2, 2020 residents may:

  • get their mail from the mail room wearing a face mask
  • drop off/pick up dry cleaning wearing a face mask
  • take trash to their designated trash rooms on their floor while wearing a face mask

Community Dining is Open in Independent Living!

We’re looking forward to serving you again in our dining rooms! There will be some new procedures to help continue to keep our residents safe. This includes the restriction of caregivers in the dining areas. Caregivers should be in resident’s apartments or outdoors at all times. The new executive order requires us to run our dining at 50% capacity to ensure social distancing practices are followed. This means a more strict reservation policy, and we apologize for any inconvenience this may cause you.

Still more comfortable dining at home? We will still be offering meal delivery from the main dining room and the Garden Café at no charge. Meal delivery orders need to be placed between 12:00-3:00 pm on the day that you would like dinner delivered, and they will arrive at your doorstep between 5:00-5:30 pm. Please call 608-8280 to place your order.

Independent Living Dining Protocol Update
Cleaning practices
The dining room has been completely cleaned and sanitized. We will sanitize tables and chairs between diners. Please kindly look out for your neighbors, and sanitize your hands prior to entering the dining room. All of our servers have been trained on the importance of infection control and will be monitored on a daily basis.

Table settings and condiments
In order to help avoid any cross contamination, we’ll be setting the tables a bit differently. While we will still use rolled silverware, it will not be pre-set. We will also have single-use, individual condiments (salt, pepper, butter, jelly, syrup, etc.) available for each table.

Meal choices
The dinner menu for the following week will still be distributed Friday, and will list the main entrée choices. it will run Monday through Saturday and will have 5 options. There will also be a daily chef special, which will be set daily and not available in advance.

Reservations required for dinner
Reservations will always begin on Wednesdays for the following week. That means tomorrow is our first set of reservations. We will begin taking dinner reservations for the week beginning June 8, tomorrow, Wednesday June 3. The new system will be set up as follows:
• Please come to the private dining room from 9:00-11:00 am and 1:30 -3:00 pm to make your reservation. Wear your mask, and follow the floor markers to ensure social distancing.
• In the case that you can’t make it in person, please call 608-8284 on Thursday or Friday to make your reservations for the following week

Main Dining Room
Dinner will be open from 4:30-7:00 pm, with reservations every 15 minutes, at a maximum of 16 people per time slot. Only come down to the dining room at your reservation time, we won’t be allowing residents to congregate outside of the dining room.

The Bistro
Come and join us all week for breakfast and lunch between the hours of 7:30 am-1:30 pm. Tables will be set 6’ apart, with a maximum of 2 diners from the same household per table.

The Garden Café
We’re looking forward to seeing you again in the Garden Café. It will be open for breakfast, lunch, and dinner. Of course, as the weather gets warmer, the patio will be open to 2-top and 4-top tables. Outdoor dining will be available on a first-come, first-serve basis, weather permitting. Should it rain, we may have to alter service.

Breakfast
Monday-Saturday 7:30-10:30 am

Lunch
Monday-Saturday 11:00 am-1:30 pm

Dinner
Monday-Thursday 5:00-7:00 pm

Reservations required for dinner only

Reservations will be required for dinner, between 5-7 pm. The reservation slots will be every 15 minutes, with a max capacity of 6 per time slot.

We thank you for your patience, and look forward to serving you.

Wellness classes and activities will also begin the week of June 8, with proper social distancing required. We will be sending out more details on classes and activities by the end of this week.

Visitors that are not medically necessary are not permitted in the building, based on the current executive order which lasts until July 24th, 2020.

 

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Appointments and Screenings

Regularly scheduled visits: if you have scheduled upcoming visits, please call your physician’s office to confirm that they are accepting in-person visits. Health related appointments, including elective surgeries, routine procedure, some ambulatory clinic visits and routine diagnostic studies are being canceled, so please call the office in advanced to confirm your appointment before leaving. 

Kent County is recommending people use telehealth (distance) monitoring. This is available through Spectrum Health at 616-391-2380 and electronically at Metro Health.

If you believe you may have been exposed to someone with COVID or are experiencing symptoms, please call our hotline: (616) 734-9544

The screening form is solely used as a self-reporting tool provided to help you assess your current health symptoms. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or call our COVID-19 hotline 616-734-9544 with any questions you may have regarding your symptoms. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.

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For Visitors

Across our entire campus, including independent living, visiting hours in resident’s apartments are restricted to essential medical personnel only. 

If you are a resident with a caregiver, please complete this caregiver agreement form. Caregiver Agreement

Under the current Executive Order that is set to expire on July 24, 2020, Beacon Hill at Eastgate is deemed a residential/nursing care facility. This means that only essential personnel are permitted to enter the building.

Independent Living

As a resident of the Independent Living facility, each resident is responsible for their visitors and for following the Beacon Hill visitation policies.

This means:

  • Visitors may not enter any of the buildings on the Beacon Hill campus. Instead, all visitation will take place outdoors in designated areas.
  • Residents must be able to pass a COVID-19 screening before receiving a visitor.
  • Visitors must be able to pass a COVID-19 screening.
  • Visitors and residents agree to follow proper social distancing guidelines of staying 6’ apart and each wearing their own masks.

Assisted Living, Skilled Nursing, and Memory Care

All visits will be conducted outdoors.

You must receive pre-approval from a Beacon Hill staff member prior to your visit.

All visitors must complete the visitor agreement and email to Christine VanKempen in advance.

christine.vankempen@beaconhillgr.org
 
Given the number of family visitors that are coming to our facility, please consider spacing out your visits. At this time, we can only accommodate up to one visit per week per resident based on the amount of staff and time it takes for each visit.
 
We understand that for some families, this may not feel like enough. If more than one visit is necessary for the resident and family, we recommend hiring a personal caregiver to supervise and coordinate these visits. The caregivers will be screened and mandated to follow Beacon Hill policies and procedures, including weekly COVID testing.
 
Alternatively, residents may also take a leave of absence from Beacon Hill to stay with a family member. Should a resident choose to take a leave of absence, we ask that they follow the protocol below:
  • The leave of absence is temporary, and the resident’s apartment will be reserved for their return
  • Minimum of 3 day notice prior to leave
  • Minimum of 7 day stay away from the facility
  • The resident will be sent with written safety precautions for their stay
  • Prior to return to facility
  • Complete a COVID-19 test and quarantine until results are received and return on this day (Submit results to Beacon Hill)
  • Upon return to the facility the resident will be required to follow safety precautions

Visitors Protocol

  • Visitors are limited to 1-2 adults
  • No pets will be permitted on campus
  • The visitor will not enter any of the buildings on the Beacon Hill campus
  • Outdoor visits must be pre-scheduled through the life enrichment and clinical team
  • Visitors are not permitted to enter any of the buildings on the Beacon Hill campus. Instead, all visits will take place outdoors, in designated areas
  • Visitors must complete a COVID-19 screening.
  • Visits may be supervised by a Beacon Hill team member.
  • Residents will be assisted by a Beacon Hill team member in and out of the building.
  • The visitor and resident are required to follow proper social distancing guidelines of staying 6’ apart and each wear a mask.

The screening form is solely used as a self-reporting tool provided to help you assess your current health symptoms. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or call our COVID-19 hotline 616-734-9544 with any questions you may have regarding your symptoms. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.

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Resources

To provide more information for our residents and staff, here are some additional resources that you may find helpful

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Employees

The screening form is solely used as a self-reporting tool provided to help you assess your current health symptoms. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or call our COVID-19 hotline 616-734-9544 with any questions you may have regarding your symptoms. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.

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learn more

Get in touch

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616-608-8254

1919 Boston Street SE
Grand Rapids, MI 49506

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